| 1 | Route and service selection | Compare the full route, including rail terminals, transshipment points, and final-mile delivery—not just the quoted rail segment. | Before booking | Origin and destination; interchange points; scheduled departures; terminal locations; inland delivery arrangements. |
| 2 | Transit-time planning | Use the carrier’s current schedule as a planning estimate and allow extra time for border checks, terminal handling, and network disruption. | When setting the delivery plan | Scheduled transit; estimated arrival; delivery appointment; required-by date; contingency time. |
| 3 | Shipment tracking | Monitor milestone events and investigate gaps between expected and actual updates rather than relying only on a single arrival estimate. | From dispatch through delivery | Departure; interchange; border arrival and release; destination terminal arrival; cargo availability; final delivery. |
| 4 | Customs documentation | Check that commercial invoices, packing lists, transport documents, and any required certificates are complete and consistent. | Before cargo dispatch | Importer and exporter details; goods description; quantities; declared value; origin; commodity classification. |
| 5 | Customs coordination | Confirm who files the import entry, which border or inland location handles clearance, and how document corrections will be managed. | Before booking and again before arrival | Customs broker contact; filing responsibility; entry status; inspection requirements; release confirmation. |
| 6 | Commodity classification | Verify the tariff classification and any applicable import controls with a qualified customs professional before shipping. | Before the first shipment of a product | Product composition and use; tariff code; permits or licenses; restrictions; supporting evidence. |
| 7 | Packaging and loading | Use packaging and load securing suitable for repeated handling and rail movement, and confirm that the load meets applicable equipment limits. | Before loading | Gross weight; dimensions; load distribution; securing method; packaging condition; handling instructions. |
| 8 | Terminal charges and free time | Review destination-terminal rules, availability notices, free-time terms, and charges that may apply if cargo is not collected promptly. | Before cargo arrival | Free-time start and expiry; storage or detention terms; release requirements; collection appointment. |
| 9 | Delay response plan | Agree on who will notify stakeholders, assess alternative routing or delivery options, and approve any additional costs. | Before dispatch | Escalation contacts; decision-maker; affected delivery dates; alternate transport options; cost approval process. |
| 10 | Delivery and receiving | Coordinate terminal release, onward transport, and the consignee’s receiving hours so cargo is collected and delivered without avoidable waiting. | Before destination arrival | Release documents; pickup booking; vehicle or equipment requirements; delivery slot; proof of delivery. |
| Planning note: Transit times, border procedures, terminal rules, and charges vary by route, service, shipment, and local requirements. Confirm current details with the relevant carrier, terminal, customs broker, and transport provider. |